Florida is continuing to remain open to our guests which we are grateful for! Our local area businesses all remain open for business with mask requirements and social distancing. We ask that guests visiting Anna Maria Island adhere to the business guidelines to ensure the safety of the locals and guests on island.
Office
Our office remains closed to the public as we reopen, however, we are available during regular business hours.
Rental Policies
We have made the following modifications to our rental policies.
- First Right of Refusal Temporary Change: We are currently suspending all first of refusal options for reservations made after December 1, 2020 due to COVID-19 travel restrictions placed on some of our returning guests. We anticipate a return to our normal first right of refusal policy subsequent to COVID-19 travel restrictions when our guests are able to travel freely again. Guests who are unable to travel due to COVID-19 travel restrictions will retain their First Right of Refusal for the following season, please note we are requesting documentation reflecting the inability to travel. For non-COVID related cancellations, no first right of refusal can be provided and our standard cancellation policy remains. This policy is currently effective through April 30, 2021.
- Cancellation Policy: Our Standard Cancellation Policy remains in effect with the exception of COVID related cancellations. For instances where a guest is unable to travel due to government restrictions, two week quarantine upon returning home, or for COVID related illness we are offering our guests a full refund. We are asking for documentation given this extended refund policy and are asking that cancellations be made as soon as possible.
- Early Check-ins will not be available in homes with a same day departure. We are working diligently with additional staff to remain safe and efficient and will be needing all time available.
Cleanliness
With recent events, we walked through our procedures to determine areas that are difficult to sanitize as well as evaluate how we will sanitize the entire home from floor to ceiling (as well as garage equipment and pool areas). The following changes have been made to ensure we provide a sanitized and safe environment for all of our guests.
- Each cleaner in a Lizzie Lu property has read and signed their name to evidence they have read Guidance for Cleaning and Disinfecting provided by the CDC, The VRMA (Vacation Rental Management Association) Cleaning Guidelines for COVID-19 as well as the Reopening Plan Approved by the Governor.
- All area rugs have been removed as ensuring sanitization with a high degree of certainty is difficult.
- We have doubled our inventory of entry rugs to ensure they can be removed/replaced and laundered between each guest.
- Sanitizing of all beach equipment between each guest with the use of bleach. Outdoor furniture has also been bleached while chaise lounge cushions are being sanitized with HALT.
- All doorknobs, switches, and high touch areas are sanitized.
- Our staff will be provided with appropriate PPE whenever they are in the homes including a sufficient quantity to ensure a new set of gloves is used at each home during the cleaning process.
- We are currently employing the use of Ozone technology as a final step in our homes which sanitizes in various areas upon completion of our standard procedures.
At Lizzie Lu’s Island Retreat, a clean home, your enjoyment, and the long term relationship we hope to continue with you as our guest is of utmost importance to us. Please be safe and courteous while spending time with us on AMI. If there are any questions you may have regarding our cleaning procedures please do not hesitate to contact us.